Internal rules of hotel

Check-in: from 15:00  p.m
Check-out: until 11:00 a.m

Payment options

  • The hotel bill must be paid before check-in. 
  • Bank Transfer Credit card (American Express, Visa, Euro/Mastercard, Diners Club, Maestro, Discover)
  • Cash in EUR.

Making a booking

Cancellation of booking

  • Free booking cancellation - 30 days before the reservation date. 
  • If the booking is canceled later than 30 days before the reservation date - 50% of the booking amount is returned. 
  • If the booking is canceled later than 7 days before the reservation date - the paid booking amount is not returned (in the amount of 100%).
  • If you do not arrive at the hotel on the booking date - the paid booking amount is not returned (in the amount of 100%).

Smoking

Smoking is NOT allowed in the hotel premises and rooms. The penalty for smoking in an unauthorized place is 200 EUR/per person.

Pets

Not allowed.

Internet

Wireless WiFi internet is available throughout the hotel - free of charge. Ask the hotel staff for access passwords.

Processing of personal data

LTD CIMO / Hotel MEŅĢELES PIENOTAVA, in accordance with the data protection requirements of natural persons, performs the following processing of personal data:
1. performing video surveillance in the hotel's public spaces and territory, for the prevention or detection of criminal offenses in connection with the protection of hotel property and the protection of vital interests of persons, including life and health. Manager - SIA CIMO, contact information [email protected]
2. upon receipt of personal data submitted in guest questionnaires, the data is processed for the purpose of providing hotel service, keeping hotel records, receiving payments from Guests for the use of services, preparing reports and statistics.
3. Ensuring confidentiality: the hotel guarantees not to use the client's personal data for any other purpose than for the hotel's records, reports, statistics, internal needs and do not pass them on to third parties.

Prices include VAT

The rules of the internal procedure are binding on all guests of the Hotel MEŅĢELES PIENOTAVA, regardless of age. The rules determine the order in which Hotel services are provided to guests, determine safety, hygiene and other requirements that must be met.

Before visiting the Hotel, guests carefully read and familiarize themselves with the Internal Rules and Regulations undertakes to comply with them while using the services. The internal rules of procedure have been developed in accordance with the laws and regulations in force in the Republic of Latvia. The rules of the internal procedure are posted in the Hotel MEŅĢELES PIENOTAVA and published on the website www.mengelespienotava.lv.

By starting the use of the Service, the guests confirm by their actions that they are familiar with the internal rules of procedure and undertake to comply with them.

ONLY guests who have made a reservation and are included in the hotel reservation are allowed to stay in the hotel premises. For each ADDITIONAL guest who stayed in the hotel after 21:00, a fee of 10.00 EUR is charged.

It is forbidden to damage the hotel's inventory. If you find damage to the inventory in the room upon arrival, please report it to the hotel administration to avoid misunderstandings. For damage caused by the fault of the guest, payment is deducted according to the extent of the damage.

It is forbidden to burn candles, magic candles, etc. in hotel rooms. burning objects. It is forbidden to bring and store non-flammable objects and substances in the hotel. It is forbidden to use strong aromatic items, such as incense, etc.

The hotel staff has the right to refuse to serve a client who is under the influence of alcohol or other intoxicating substances. In that case, the money for the reserved and paid services is not returned.

The hotel is not responsible for guests' belongings left unattended.

Children under the age of 18 must be supervised by a parent or guardian.

Music Playback and Quiet Hours Policy

To ensure a pleasant stay for all guests and to avoid disturbing residents of neighboring properties, the following rules regarding music playback and noise control apply throughout the hotel.

1. General Provisions

1.1. Guests may use personal music playback devices provided that the volume remains reasonable and respects the rights of other hotel guests and neighboring residents to peace and quiet.

1.2. Music playback must not disturb other hotel guests or residents of neighboring properties.

1.3. The hotel administration reserves the right, at any time, to require guests to reduce the volume or completely stop playing music if it is determined, or reasonably believed, that the noise is disturbing or may disturb other persons.

2. Outdoor Music Playback

2.1. Music may be played on the hotel terrace, in the courtyard, near the jacuzzi, and in other outdoor areas until 12:00 midnight (00:00).

2.2. After 12:00 midnight (00:00), playing music outdoors, as well as using loudspeakers, portable speakers, or any other sound amplification equipment, is not permitted.

2.3. Professional or high-powered sound equipment may not be used in outdoor areas without prior approval from the hotel administration.

3. Indoor Music Playback

3.1. After 12:00 midnight (00:00), the volume of music played indoors must be reduced so that it does not disturb residents of neighboring properties or other hotel guests who have retired for the night.

3.2. Regardless of the time of day, music must not be played at a volume that gives rise to reasonable complaints or disturbs the peace and quiet of others.

3.3. Any instruction issued by the hotel administration to reduce the volume or stop playing music is binding on all members of the booking party and must be complied with immediately.

4. Rights of the Hotel Administration

4.1. If guests fail to comply with these rules, the hotel administration has the right to:

  • issue a verbal or written warning;
  • require guests to immediately reduce the volume or stop playing music;
  • restrict the use of outdoor areas;
  • contact the State Police or any other competent authority if necessary;
  • terminate the reservation before its scheduled end in cases of serious or repeated violations, require guests to leave the hotel premises, and retain the full reservation payment.

5. Guest Responsibility

5.1. The person who made the reservation is fully responsible for the conduct of all members of the booking party and for ensuring compliance with these rules.

5.2. If the guests' actions result in justified complaints, administrative consequences, or financial losses to the hotel, the person who made the reservation shall be liable for compensating such losses in accordance with applicable law.

5.3. By making a reservation and commencing their stay, guests confirm that they have read, understood, and agree to comply with these rules.

Final Provisions

Failure to comply with these Internal House Rules entitles the hotel administration to refuse further services, terminate the reservation, and require guests to leave the hotel premises. In such cases, the reservation fee and any charges for additional services are non-refundable.